FAQ
Welcome to Our FAQ Section!
Here you’ll find answers to the most common questions about our products, orders, shipping, and company policies. We’ve created this guide to make your shopping experience on Evalingerie simple and enjoyable.
If you don’t find the answer you’re looking for, our team is always here to help. Feel free to contact us via email at info@lingerieva.com, and we’ll get back to you as soon as possible.
FAQ
Placing Orders
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How can I place an order?
You can select the products you want and add them to your cart. Complete the checkout process by entering your personal details and preferred payment method. -
Can I modify or cancel an order?
Yes, you can modify or cancel an order only before it has been shipped. Please contact us as soon as possible at info@lingerieva.com.
Shipping
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Which regions do you ship to?
We ship exclusively within Europe. -
What are the delivery times?
Orders are delivered within 3-5 business days. -
How can I track my order?
After your order is shipped, you will receive an email with a tracking number and a link to monitor the delivery via UPS.
Returns and Refunds
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What is your return policy?
We accept returns within 30 days of delivery, provided the products are unused, in their original packaging, and with intact tags. -
Who pays for return shipping?
Return shipping costs are covered by us. -
When will I receive my refund?
Refunds are processed within 5-7 business days of receiving the returned items.
Account and Payments
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Do I need an account to place an order?
No, you can complete an order as a guest. However, creating an account allows you to track your orders and save your information for future purchases. -
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure methods available at checkout. -
Are my payment details secure?
Yes, we use advanced technologies to ensure the security of your payment information.